Terms and Conditions

These terms govern the use of the service "Planstatus" at plan-status.com, operated by NEED immersive reality GmbH, Joanneumring 7/7, 8010 Graz, Austria, FN 623827 v, Regional Court for Civil Matters Graz ("Operator").

The service is intended exclusively for entrepreneurs within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG) and § 1 of the Austrian Commercial Code (UGB). Contracts with consumers are not envisaged. By creating an account or a test environment, the customer declares that it uses the service for its business and provides the requested details (company or practice name, business address, VAT number where applicable) correctly and completely. The Operator may rely on these details. Should the customer turn out to be a consumer, the Operator may terminate the contract with immediate effect.

Deviating terms of the customer do not become part of the contract, even if not expressly rejected.

The contract is concluded when the Operator confirms the customer's registration by email or activates the account. With the confirmation the customer receives these terms and the data processing agreement as a storable file. The contract language is German; the English version is provided for information, and in case of doubt the German wording prevails.

Planstatus is an information service. For a code printed on a drawing it shows which revision is recorded as current according to the entries made by the issuing office.

Planstatus is expressly not: an approval or release of drawings; a check of drawing content for correctness, completeness or fitness for construction; a substitute for the contractual or statutory duties of care of anyone using a drawing; a document management or archiving system.

Drawings themselves are neither uploaded nor stored. Only details about the drawing are stored (in particular project name, drawing number, title, scale, sheet size, issue date, status, change description) together with the codes issued.

The Operator does not and cannot verify the details entered by the customer. The information provided reflects solely what has been entered.

The details recorded for a code can be retrieved by anyone who scans or knows the code. The customer does not enter any details that must not be publicly accessible.

The Operator may develop the service further and change functions, provided that the information for codes already issued (sections 7.3 and 8) is preserved and the core service under section 2.1 is not restricted.

The customer enters revisions completely, correctly and without delay. Information can only be as correct as the entry on which it is based.

When a drawing is superseded, the customer enters the new revision before or as soon as the superseded drawing remains in circulation. If this is omitted, Planstatus shows the superseded drawing as current. This lies solely within the customer's sphere.

The customer is responsible for the lawfulness of the details it enters; sections 4.4 to 4.6 of the data processing agreement apply.

Access credentials and project tokens must be kept confidential. Actions carried out using the credentials of the customer or its users are attributed to the customer, unless the customer is not responsible for the misuse, for instance because it results from a security flaw on the Operator's side. The customer reports any suspected misuse without delay.

If the customer ends its use, it removes the printed codes from drawings that remain in circulation or marks them as invalid, insofar as it can still influence those drawings.

The customer keeps its own records of drawing revisions (drawing register) independently of Planstatus and uses the data export under section 8.2 at reasonable intervals. Planstatus does not replace these records.

No particular availability is promised. The Operator endeavours to provide continuous operation but cannot guarantee it.

If no information is returned, or the information appears implausible, the drawing concerned must be treated as unverified. The customer informs its staff and the recipients of its drawings accordingly.

Maintenance work is announced where possible.

If the service is unavailable for more than 24 consecutive hours for reasons attributable to the Operator, the fee for the month concerned is reduced proportionately for the duration of the outage. No further warranty claims for downtime exist. Section 6 remains unaffected.

For contracts concluded by 31 December 2026 the fee is EUR 3.99 net per user and month for the entire term, subject to section 5.6. For contracts concluded from 1 January 2027 it is EUR 4.99 net per user and month.

All prices are exclusive of VAT. Billing is monthly in advance.

Scanning a code and retrieving information is free of charge and does not require an account.

Invoices are due within 14 days of the invoice date without deduction. In case of late payment the customer owes statutory default interest under § 456 UGB, the lump sum under § 458 UGB and the necessary collection costs under § 1333(2) ABGB. If the customer remains in default after a reminder and a grace period of 14 days, the Operator may block the creation of new drawings and revisions. Codes already issued continue to respond (section 8).

The customer may set off against claims of the Operator only with undisputed or legally established claims.

The Operator may change the fee with two months' notice to the beginning of a calendar month, at most once per calendar year. It notifies the change by email to the address recorded in the account. The customer may terminate with effect from the date the change takes effect; until then the previous fee applies.

The customer agrees to receive invoices electronically (by email or in the account). For services charged by time, an hourly rate of EUR 120 net applies.

The Operator is liable to the customer for damage – on whatever legal ground, including damages for defects, breach of pre-contractual duties and tort – only if it, or persons for whom it is responsible under § 1313a ABGB, caused the damage intentionally or through gross negligence.

Liability for damage caused by slight negligence is excluded. The exclusion covers in particular damage arising from an outage or malfunction of the service, from incorrect, delayed or missing information for a code, and from the loss or alteration of stored details. The fee has been calculated with this provision in mind.

The exclusion under section 6.2 does not apply to personal injury. Mandatory statutory liability, in particular under the Product Liability Act, remains unaffected.

The Operator owes the reproduction of the entries, not their correctness (section 2.4). It is not liable for damage resulting from (a) the customer or its users having entered revisions incorrectly, incompletely or late, (b) a drawing having been used despite missing, implausible or negative information (section 4.2), (c) information having been understood, contrary to section 2.2, as an approval or a check of content, or (d) codes from the test environment having been used contrary to section 9.3. These circumstances lie outside the Operator's service.

If a third party – such as the recipient of a drawing – asserts a claim against the Operator for damage based on a circumstance under section 6.4, the customer indemnifies and holds the Operator harmless and reimburses the reasonable costs of legal defence. This does not apply insofar as the Operator itself contributed to the damage intentionally or through gross negligence.

Claims for damages by the customer against the Operator become time-barred one year after knowledge of the damage and of the party liable. This does not apply in case of intent.

The contract is concluded for an indefinite period. The customer may terminate it at any time with effect from the end of the current calendar month, via the account or by email. The Operator may terminate it with three months' notice to the end of a month by email to the address recorded in the account. Fees already paid for the current month are not refunded.

The right to terminate for good cause remains unaffected. Good cause exists for the Operator in particular if the customer (a) remains in default with the fee after a reminder and a grace period of 14 days, (b) uses codes from the test environment contrary to section 9.3, (c) uses the service unlawfully or abusively, or (d) has provided incorrect details under section 1.2.

On termination, the creation of new drawings and revisions is blocked. Codes already issued continue to respond to requests in accordance with section 8 and section 10.2 of the data processing agreement.

The Operator issues a code only once and does not delete recorded revisions for as long as it operates the service – including after the end of the contract with the customer. After termination, personal details are removed in accordance with section 10.2 of the data processing agreement; the code then responds with the remaining details. No particular operating period, no particular availability (section 4) and no guarantee within the meaning of § 880a ABGB are promised. Section 6 also applies to the obligations under this section 8.

The customer may at any time request an export of the data of its account. This comprises a database extract and a static HTML export in which each issued code exists as a standalone page and which can be operated on any web server without a database and without server-side program execution.

If the Operator discontinues the service, it announces this with at least twelve months' notice and provides each customer with the export under section 8.2.

The Operator may transfer the contract together with the service to a legal successor who assumes the obligations under this section 8. It announces the transfer at least two months in advance by email; the customer may terminate until the transfer takes effect.

The free test environment serves solely for trial purposes. There is no entitlement to availability.

The content of a test environment is deleted seven days after its creation. The codes created in it remain and, when retrieved, permanently indicate that they are test codes.

No real drawing data and no personal data may be entered in the test environment. Test codes created there must not be used on drawings that are put into circulation. Every QR image generated in the test environment carries a corresponding notice within the image itself. If the customer breaches this, the Operator may block the test environment immediately; section 6.5 applies.

These terms apply to the test environment accordingly, in particular sections 1.2, 3 and 6. Creating a test environment requires acceptance of these terms and the declaration under section 1.2.

The data processing agreement under Article 28 GDPR forms part of every contract. It is available at plan-status.com/en/agb.

In all other respects the privacy policy at plan-status.com/en/datenschutz applies.

The Operator may amend these terms where there is an objective reason – in particular a change in the law or case law, technical development of the service, new or changed functions, or the closing of a gap – and the amendment does not shift the balance between service and fee to the customer's detriment. The fee (section 5.6) and the core service (sections 2.1, 7.3 and 8) cannot be changed this way. The Operator notifies amendments at least two months before they take effect by email to the address recorded in the account, highlights the amended provisions and points out the consequences of silence. If the customer does not object by email or via the account before the amendments take effect, they are deemed accepted. If the customer objects, either party may terminate the contract with effect from the date the amendment takes effect; until then the previous terms apply. All other amendments require the customer's express consent.

Austrian law applies, excluding the conflict-of-law rules of private international law and the UN Convention on Contracts for the International Sale of Goods.

The court with subject-matter jurisdiction at the Operator's seat in Graz has exclusive jurisdiction for all disputes arising from or in connection with this contract. The Operator may also sue the customer at the customer's general place of jurisdiction.

If any provision of these terms is or becomes invalid, the remaining provisions remain valid. The parties will replace the invalid provision with a valid one that comes closest to its economic purpose.

Declarations by the Operator are sent to the email address recorded in the account; the customer keeps it up to date. Declarations by the customer may be made by email to office@xr-need.com or via the account.

The customer may transfer rights under this contract only with the Operator's consent.